Our priority is your utmost satisfaction. Under circumstances where you are not happy or satisfied with your purchase, Neti Neti offers a return policy where you can return the item within 14 days of delivery for a full refund, store credit or exchange, depending on your choice. Ensure to notify us within 48 hours of delivery. Returns will be issued if the items are returned in the condition they were dispatched along with original packaging and tags in place. If we receive an item that does not meet the above-mentioned conditions, it will not be accepted for returns/exchange.
Because all of our products are handcrafted, each product is unique and can be slightly different from each other. In the case of wooden jewelry, there can be a difference in texture or design on each product.
To process a return or exchange, simply email us on email@example.com.
Please note that the products purchased under sale or any seasonal offers and bespoke/customized products are not subject to refund/exchange. Postage/shipping charges for the return of the item must be paid by the customer.