FAQs

Shipping and Delivery

The estimated delivery time for each product is mentioned with its details in the product page.

India: 

- No custom duties charged when shipping within India. 

- GST charges will be levied as per your state policies. 

International 

There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Tanzire does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

Foreign Transaction Fees

Tanzire does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under our control. As we're based out of India and Hong Kong, banks in other countries may consider us a "foreign company" and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees.

Should you have confirmed that the charge was made on Tanzire’s end, please reach out to our customer happiness team at info@tanzire.co with the details on the charges!

We ship globally. From PAN India to other international countries.

Voila! Tanzire products are delivered all over the world. Place your order from any part of the world and we’ll have your favorite jewelry delivered it to you. For more information, you can email us at info@tanzire.co

Yes, you can. The express shipping will cost you an additional charge.

My Orders

The ordered items are delivered to your doorstep. For more information, you can email us at info@tanzire.co

Tanzire is associated with the most trusted, reputed, and secure carrier services like DHL, FedEx, UPS, Blue Dart, and more to ensure the orders reach you at the earliest and in the safest condition.

Once your order is shipped, you’ll receive a tracking id on your email and/or text message. 

You can then track your item using the tracking id on the carrier service’s website. 

You can also log in to your Tanzire account and track items from your profile. Click on my account>my orders>tracking id. 

If you’ve placed an order by mistake or have changed your mind, you can cancel your order by sending an email to us within 24 hours. However, if the order has been shipped, the cancellation will not be processed. For more information, you can email us at info@tanzire.co

Yes, it is possible. Email your revised address to info@tanzire.co along with your order id.

Returns and Exchanges

Tanzire does not facilitate returns and refunds on products. However, we do accept product exchanges, for which we need to be notified within 7 days of delivery.

PAN India - INR 300

Other International Countries -  $20

Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of India may have duties and taxes incurred. You are responsible for paying these fees.

First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to info@tanzire.co. Our Customer Support Team will be happy to help resolve it!

Send us an email at info@tanzire.co requesting your exchange label. 

Don’t forget to include the following:

- The order number (Don’t worry if you don’t have one. The original purchaser’s full name and email address also help us track down the order)

- The address where the jewelry will be shipped from

- The email address associated with your Tanzire account.

- Please exclusively mention the reason for the exchange. 

- In case of a damaged product, please provide a picture as well.

Product Care and Materials

Yes. All of our products come from niche designers, who go through various screening processes before we list them on Tanzire. Each of them is dedicated to handcrafting their pieces of jewelry with utmost finesse. Craftsmanship and quality are our highest priorities.

Sterling Silver

Keep it away from water, H20 will oxidize the sterling silver over time. But, the good part is, the oils in your skin keep it from corroding, so wear it often. Keep your 925 Sterling Silver Jewelry in a dark, cool, and dry place.

Gold Vermeil 

Keep it away from water and sweat, so no showering or working out wearing the jewelry. Never use chemical cleaners to clean the jewelry, it can possibly strip the gold finish. Use a very soft, microfiber cloth for cleaning the jewelry, and keep it in a pouch.

Gemstones 

Keep them shining and sparkling by cleaning them with soap and water. Dip a brush in the water and clean your jewelry with that. Do not use chemicals or excessive temperature to clean the piece.


For more information please visit our jewelry care page. https://tanzire.co/pages/jewelry-care-tips

Our jewelry is handcrafted from different parts of the world. The country of manufacture and its respective woman artisan is mentioned on every product page.

From the metal it has been crafted to the techniques used, we mention every detail about the jewelry on its product page. Each of our artisans uses high-quality materials and ensures to provide you value for money.

Since our jewelry comes from different parts of the world, we do not offer any customized pieces to our customers. However, from our wide range of demi-fine varieties, you are sure to find a design that would suit your style. 

Gifting

Yes, we do offer gift-wrapping services to our customers. 

During checkout, make sure to indicate which piece is a gift and we'll make sure to include a gift receipt.

Yes, we do have digital and physical gift cards ranging from INR 2,000 to INR10,000. 

https://tanzire.co/products/digital-e-gift-card

https://tanzire.co/products/physical-e-gift-cards

Please note that Tanzire gift cards can only be used in the currency they were purchased in.

Physical Gift Card

Simply enter the code shown on the back of the card by clicking “Apply a gift card” during step 3 of checkout.

Digital Gift Card

Enter the code by clicking “Apply a gift card” during step 3 of checkout.

The value of your gift card will be automatically deducted from the order. Should a balance be owed, you can use a credit/debit card or PayPal. Kindly note that you can only use (1) one gift card per transaction.

Payments

You can make payments on Tanzire through Credit Card, Debit Card, Net Banking, UPI, Paypal.  

Cards Accepted:  Mastercard, Visa, Maestro, Diners Club, and American Express


Tanzire accepts all international credit and debit cards via CC Avenue and PayPal

Yes, COD is applicable on all orders under ₹7,000 within India.

There can be a gateway glitch at times. In such situations, please try again. If the amount has been deducted, it will be credited back to the original form of payment. For more information, you can email us at info@tanzire.co.

A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes, or any other type of discount. Tanzire has the right to hold and or cancel orders that use more than one discount code.