FAQs

FAQs

Tanzire ships the items within 1-3 days from the date of your order. The shipment’s cost during checkout will vary depending on the size, weight, and destination of your selected items. For international orders, items can be subject to import taxes, customs duties, and/or fees imposed by the destination country that are typically charged post the arrival of shipped goods at the country of destination. Tanzire does not hold responsibility for any of these additional charges that may apply. The buyer is responsible for ensuring to comply with laws and regulations of their delivery country. For more information, you can email us at info@tanzire.co.
Tanzire is associated with the most trusted, reputed, and secure carrier services like DHL, FedEX, UPS, and more to ensure the orders reach you at the soonest and in the safest condition. The ordered items are delivered at your doorstep. For more information, you can email us at info@tanzire.co
Voila! Tanzire products are delivered all over the world. Place your order from any part of the world and we’ll have your favourite jewelry delivered it to you. For more information, you can email us at info@tanzire.co
Your order shall reach you within 14 working days from the date of order. However, there can be an early or delayed arrival depending upon the item chosen and destination. As international orders are subject to customs clearance procedures, there can be delivery delays for those shipments. For more information, you can email us at info@tanzire.co
Yes, you can. The express shipping will cost you an additional charge.
You’ll have to pay the customs fees to the courier service when you receive the order.
Once your order is shipped, you’ll receive tracking id on your email and/or text message if you’ve registered your mobile number from the courier service we’ve sent your item through. You can then track your item using the tracking id on the carrier service’s website. You can also login on your Tanzire account and track item from your profile. Click on my account>my orders>tracking id. Once you click on the tracking id, you will be redirected to the carrier service’s page.
Yes. All of our products come from niche designers, who go through various screening process before we list them under our marketplace. Each of them are dedicated to handcraft their pieces of jewelry with utmost finesse. Craftsmanship and quality are our highest priorities.
From the metal it has been crafted in to the techniques used, we hide nothing from you about the jewelry and mention every detail on the product page. Each of our artisans use high quality materials and ensure to provide you value for money.
Tanzire is not responsible for any kind of quality defect found in the ordered product. Any such grievances are redirected to individual artisans and looked into by them. Each designer associated with us has an individual set of terms and conditions for returns/exchanges, which are mentioned under their respective pages on our website. As a mediator between a designer and customer, we’ll ensure do our best to facilitate the process. For more information, you can email us at info@tanzire.co
If you’ve placed an order by mistake or have changed your mind, you can cancel your order by sending an email to us within 24 hours. However, if the order has been shipped, cancellation will not be processed. For more information, you can email us at info@tanzire.co
Your money will get credited to the original form of payment. As each designer associated with us has an individual set of terms and conditions for returns/exchanges, which are mentioned under their respective pages on our website, the refund period will be different for each one of them. As a mediator between a designer and customer, we’ll ensure do our best to facilitate the process.
For the return/exchange items, the shipping charges to Tanzire warehouse or designer’s warehouse will be beared by the customer.
No. You will only receive the amount paid for the product on our website.
You can make payments on Tanzire through: Credit Card Debit Card Net banking UPI Paypal Cards accepted - Mastercard, Visa, Maestro, Diners Club, and American Express
Tanzire accepts Paypal method for international payments.
No. Currently, we don’t provide cash on delivery.
There can be a gateway glitch at times. In such situations, please try again. If the amount has been deducted, it will be credited back to the original form of payment. For more information, you can email us at info@tanzire.co.